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Frequently Asked Questions
Payment and Business Policy
I accept MasterCard, Visa, American Express, Discover, and PayPal.
Like many functional medicine clinics, my services are an out-of-pocket expense, which allows me to provide you with the best nutrition and lifestyle care available, and does not limit your care to what is covered by health insurance policies. I am set up to accept HSA/FSA cards but since every insurance company has its own policies, I cannot guarantee their coverage. Additionally, you may be able to work with your insurance company for a percentage coverage by submitting your service receipt.
I really value our time together. If you need to cancel or reschedule, please do so 48 hours in advance. Cancellations without 48 hours advance notice and missed appointments will require a $50 rescheduling fee. Please note, protocols will not be provided without consultation.
I run a virtual clinic located in Alaska, United States, Alaska Time Zone. If you live outside of the United States and Canada, we will connect via Zoom. If you live in the United States or Canada, we will connect via Zoom or phone.
Reasonable email support is included with The Diamond - 90 Day Guided Program and The Platinum - Unguided Protocol. Response times are typically within 48 hours (weekdays). Large volume emails are best discussed during consultations.
Stand-alone services, consultations, and tests that are not part of a package do not include email support or protocol revisions.
9 am to 4 pm, Alaska Time, USA, Monday through Thursday.
Lab Tests and Supplements
The Diamond - 90 Day Guided Program:
Includes one HTMA Lab Test, with the option to add on additional lab tests at a discount during checkout, or within 45 days of the email date on your protocol. Our initial consultation will help me determine if additional labs are of immediate need, and those we can hold off on until a later date.
After your initial consultation, you will be sent a link via email for any additional lab orders as well as a discout code to use during checkout. After your order is complete, you will receive an email with your requisition forms within three business days for your blood draw. Other test kits are mailed via USPS, UPS, or Fed Ex. Full instructions are included. Please refrain from supplements three days prior and choose a morning appointment with the lab in a fasted state.
The Platinum - Unguided Protocol
Includes one HTMA Lab Test
All Other Services
Are stand-alone tests and include only the lab test as advertised.
Supplements are not included with any of my programs, protocols, or services.
I only work with nutraceuticals that are of the highest efficacy and purity standards. I do not recommend buying supplements from Amazon. Click here to read more about the dangers of buying supplements from Amazon.
HTMA
In the body, the real magic happens in the cells, not in the blood. Nutrient levels in the blood are tightly regulated under a very different homeostatic mechanism than nutrients in tissue. A blood test will accurately indicate your levels at the time of the test only, whereas HTMA indicates nutrient retention over an extended period of time.
HTMA
There are many factors involved and every person is on a unique journey which makes it impossible for me to answer this question. We are complex beings, and must consider our body, mind, and spirit when we are seeking balance. If we neglect any aspect of our being we will struggle to find balance, and therefore healing. What I can say is that your body is designed to heal, and by following your personalized protocol you will be providing your body exactly what it needs to heal on a cellular level. Clients who decide to follow only part of thier protocol, aren't truly ready to heal and wont have much, if any success.
Educational Materials
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